11:30AM-12:30PM - Evaluating Service from Different Angles
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Understanding our customers' needs, wants, and preferences has always been complicated, but with individualization and expectations on the rise, it's getting even harder. Before you send out another survey, discover new ways to gain insights about your customers - everything from simple observations to creative dives into your data, as well as tweaks that you can implement to make your current efforts and surveys more impactful.
Speaker - Bobby Nance