2:00-3:00PM Bridging the Gap between Said & Heard
Communication is about far more than words. Tone, stress levels, assumptions, body language, past experiences, and emotional reactions all influence what people hear and how they respond. In fast-paced parks and recreation environments, even well-intended communication can quickly lead to misunderstandings, frustration, and conflict. , , This engaging and practical session explores the gap between what we say and what others actually hear, while providing realistic tools to strengthen communication, improve workplace interactions, reduce unnecessary tension, and create more effective conversations with staff, coworkers, leadership teams, and the communities they serve.
Speaker - Suzi Nance